October 3, 2008
Take the Customer Experience Survey
During her crazy adventure to Finland for the Persuasive Technology conference (more on that here), CLM’s Amy Greer met a fascinating gentleman from the UK named Richard Sedley. Richard works at a UK-based agency called cScape managing the Customer Engagement group. Amy introduced me to Richard when she returned and, in an attempt to brush up on my transoceanic diplomacy skills, we’ve been conversing ever since.
Recently, Richard graciously asked CLM to participate in the Customer Engagement Survey he runs in conjunction with E-Consultancy. Having seen the people who participated in the past surveys (like Andy Beal and Avinash K), we jumped at the chance. You can see the summary report from the previous surveys here.
So I’m putting out the call to all companies (including agencies) to take the survey. It only takes a few minutes. I found it to be an eye-opening experience.
